Second Desk

Front office guides for behavioral health practices

Trained behavioral health support, on demand. · Updated

Step-by-step workflows, phone scripts and checklists for therapy and behavioral health front offices. Start with what a virtual assistant for therapists can take on, the verification of benefits process, with a phone script, and prior authorization psychiatric medication, step by step.

Staffing and front office

· Updated · 8 min read

Virtual assistants for therapy practices: what they can and cannot do

Which front-office and billing tasks a virtual assistant can handle for a therapy practice, what to keep in-house, and the HIPAA safeguards to use.

Insurance and billing

· Updated · 6 min read

Verification of benefits for behavioral health, with script

The verification of benefits process for behavioral health, step by step, with a phone script for calling payers before a first session. · Updated · 5 min read

Prior authorization for psychiatric medications: workflow

Prior authorization psychiatric medication workflow: what to gather, how to submit, when to follow up and how to handle denials.

Tools

VA vs in-house front desk cost calculatorCompare the annual cost of a trained virtual assistant with an in-house hire, including management time and recruiting.